Effective date: September 2026
These Terms of Service (“Terms”, or this, “Agreement”) govern your access to and use of the Primarie Pilates LLC website, online booking system, and related services (collectively, the “Services”), and your relationship with Primarie Pilates LLC (“Primarie,” “we,” “our,” or “us”).
By clicking to accept these Terms, signing these Terms or any document that incorporates these Terms by reference, registering for, accessing, attending, or using the Services, whether as a member, class package holder, guest, or otherwise, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all additional studio policies, rules, and guidelines published on our website and updated from time to time (collectively, the “Studio Policies”). To access our website visit www.primariepilates.com.
1. Eligibility
The Services are intended for individuals eighteen (18) years of age or older. By registering for, accessing, or using the Services, you represent that you are at least eighteen (18).
2. Account Registration
Booking classes or purchasing memberships may require creating an account through our online scheduling platform, Mariana Tek (our “Scheduling Platform”). You agree to provide accurate information, keep it up to date, and keep your login credentials confidential. You are responsible for all activity under your account.
3. Memberships, Class Packages, and Payment
3.1 Nature of Services. Primarie offers in-person Pilates, strength, sculpt, and stretching classes, including group, private and semi-private sessions, as well as related retail merchandise, at our studio located at 200 South Main Street, Providence, Rhode Island 02903. Purchasing a membership or class package grants you the right to attend classes and sessions in accordance with the terms of your specific membership or package and our Studio Policies. Your membership or class package with Primarie is subject to the applicable Membership Agreement or Class Pack Purchase Agreement, which is incorporated herein by reference.
3.2 Membership
3.2.1 Fees and Recurring Billing. Membership fees are billed automatically on a recurring monthly basis to your payment method on file, beginning on the date of enrollment and continuing on the same date each subsequent month (the “Billing Cycle”). You understand that the membership is renewed automatically each month unless you cancel before the start of your next Billing Cycle (see Section 3.2.5 and Section 4 for how to cancel), provided, however, that no automatic renewal may run longer than twenty-four (24) months. Primarie will provide at least thirty (30) days’ advance notice of any price increase via email to the address on file. You may update your payment method at any time via the client portal or by contacting Primarie. If you cancel, charges already processed for the then-current Billing Cycle are non-refundable except as required by applicable law.
3.2.2 Minimum Commitment. Each membership requires a minimum commitment of three (3) months from the date of enrollment (the “Minimum Commitment Period”). You may not cancel during the Minimum Commitment Period except as provided in Section 4. For the avoidance of doubt, the statutory cancellation rights described in Section 4 apply during the Minimum Commitment Period and supersede any contrary term in this Agreement. There shall be no fee payable by clients who wish to reduce a membership to a lower tier (if applicable).
3.2.3. Grace Cancellation Benefit. If your plan includes a grace cancellation benefit, you receive one grace cancellation per Billing Cycle, which allows you to cancel a class reservation within the ten (10)-hour cancellation window without forfeiting the associated class credit. This benefit does not roll over if unused in a given Billing Cycle and is distinct from cancellation of the membership itself.
3.2.4. Failed Payments. If a scheduled payment fails, Primarie will attempt to notify you. If the payment issue is not resolved within forty-eight (48) hours of the failed payment, your account and access to classes will be frozen until the outstanding payment is successfully processed.
3.2.5. Cancellation of Membership. Subject to the provisions of Section 4, once the Minimum Commitment Period has been satisfied, you may cancel this Agreement at any time, either through Primarie’s phone application or by emailing Primarie, provided such notice is given before the start of your next Billing Cycle. Cancellation will take effect at the end of the then-current Billing Cycle; you will retain access through that date, and no further charges will be billed thereafter.
3.2.6. Refunds. Membership fees are non-refundable, except as required by applicable law. Primarie will prorate the same if required by applicable law
3.2.7. Membership Non-Transferable; Guest Passes. The membership is personal to you and may not be transferred, sold, or assigned to another individual. Guest passes, where included with your plan, may be used by a guest of your choosing (a “Guest”), subject to class availability and Primarie’s booking policies. Before participating in any class, a Guest must complete Primarie’s Release of Liability and Assumption of Risk and agree to Primarie’s Terms. You are responsible for ensuring that any Guest timely completes all required documentation before class. Failure to do so may result in denial of entry and forfeiture of the associated class credit.
3.3 Class Package
3.3.1. Fees. Payment in full is due at the time of purchase.
3.3.2. Expiration and Extensions. Unused class credits expire as set forth in your Class Pack Purchase Agreement. Primarie may, in its sole and absolute discretion, grant an extension of the expiration date upon your written request (by email to Primarie). Primarie is under no obligation to grant such a request.
3.3.3. Refunds. All class pack purchases are final. Primarie does not offer refunds for unused credits, except as required by applicable law. Primarie will prorate the same if required by applicable law.
3.3.4. Use by Others. Class credits purchased under this Agreement may be used by you to book a class for a Guest on your behalf. Before participating in any class, a Guest must complete Primarie’s Release of Liability and Assumption of Risk and agree to Primarie’s Terms. You are responsible for ensuring that any Guest timely completes all required documentation before class. Failure to do so may result in denial of entry and forfeiture of the associated class credit.
4. RHODE ISLAND HEALTH CLUB ACT DISCLOSURES AND CANCELLATION RIGHTS
This Section 4 is intended to comply with the Rhode Island Health Club Act. If any provision of this Agreement conflicts with the rights or protections afforded to you under the Rhode Island Health Club Act, the provisions of the Rhode Island Health Club Act shall control to the extent of such conflict.
1. BUYER’S RIGHT TO CANCEL
IF YOU WISH TO CANCEL THIS AGREEMENT, YOU MAY CANCEL IN PERSON, BY ELECTRONIC MAIL, OR BY MAIL TO PRIMARIE. YOU MUST GIVE NOTICE, IN WRITING, THAT YOU DO NOT WISH TO BE BOUND BY THE AGREEMENT. THIS NOTICE MUST BE DELIVERED, ELECTRONICALLY TRANSMITTED, OR MAILED BEFORE MIDNIGHT OF THE TENTH (10TH) BUSINESS DAY AFTER THE DATE OF THE AGREEMENT SO ENTERED INTO. ALL CANCELLATIONS MUST BE DELIVERED, ELECTRONICALLY TRANSMITTED, OR MAILED TO:
Primarie Pilates LLC
Email: hello@primariepilates.com
Address: 200 South Main Street, Providence, Rhode Island, 02903
This Agreement may be cancelled before midnight of the tenth (10th) business day after the date of the Agreement so entered into. Written notice of cancellation may be delivered in person, by electronic mail, or by mail to Primarie at the address or email address set forth above.
2. CANCELLATION AFTER TEN (10) BUSINESS DAYS
AFTER THE EXPIRATION OF THE TEN (10) BUSINESS DAY CANCELLATION PERIOD AS PROVIDED IN SECTION 4.1 ABOVE, YOU WILL BE RELIEVED OF YOUR OBLIGATIONS UNDER THE AGREEMENT AND ENTITLED TO A REFUND OF ANY PREPAID FEES UNDER THE AGREEMENT IF:
- You relocate more than fifteen (15) miles from a comparable studio operated by Primarie;
- Primarie relocates the studio, having a current address at 200 South Main Street, Providence, Rhode Island, 02903, more than fifteen (15) miles from its current location, or ceases maintaining a studio within a fifteen (15) mile radius of its current location; or
- The studio services or facilities become unavailable to you because Primarie fails to open a planned location, permanently discontinues operation of the studio, or substantially changes its operation.
3. CANCELLATION DUE TO DISABILITY
IF YOU BECOME SIGNIFICANTLY PHYSICALLY OR MEDICALLY DISABLED FOR A PERIOD IN EXCESS OF THREE (3) MONTHS DURING THE AGREEMENT TERM, YOU HAVE THE OPTION:
- To be relieved of liability for payment on that portion of the Agreement term for which you are disabled and receive a full refund of any prepaid fees on the Agreement; or
- To extend the duration of the Agreement at no additional cost for a period equal to the duration of the disability.
Primarie may require that a doctor’s certificate be submitted as verification of the disability.
4. DEATH OF CLIENT
In the event of your death, your estate shall be relieved of any further obligation for payment under the Agreement and shall be entitled to a refund for any prepaid fees for the unused portion of the Agreement. Primarie may require verification of death.
5. SALE OF PRIMARIE
In the event of a sale of Primarie, the Agreement is voidable at your option.
6. REFUNDS PURSUANT TO RHODE ISLAND HEALTH CLUB ACT
Upon cancellation of the Agreement pursuant to Section 4, you shall be free of any and all obligations under the Agreement, and any prepaid monies pursuant to this Agreement shall be refunded within fifteen (15) days of receipt of the notice of cancellation.
5. Reservations, Waitlists, and Schedule Changes
5.1 Reservations. Class reservations must be made through our Scheduling Platform. We recommend booking in advance, as classes have limited capacity and fill quickly.
5.2. Waitlists. If you join a waitlist for a full class, you agree to attend if a spot becomes available. You may be automatically moved from the waitlist into the class up to a set period before the class start time, and you will receive notice if you are moved into the class. If you can no longer attend, please remove yourself from the waitlist promptly to avoid a late cancellation or no-show fee.
5.3. Cancellations and No-Shows. Cancellation windows and applicable fees are set out in the applicable Membership Agreement or Class Pack Purchase Agreement. Arriving after class has started may result in your spot being released to a waitlisted client.
5.4. Schedule Changes. Primarie reserves the right to modify, substitute, or cancel classes, instructors, or schedules at any time, including on short notice due to instructor illness, emergencies, or unforeseen circumstances. We will make reasonable efforts to notify affected clients as soon as possible. No refunds or credits will be issued solely due to an instructor substitution or schedule change.
6. Personal Belongings
Primarie is not responsible for lost, stolen, or damaged personal belongings brought to the studio. Please store your belongings responsibly during class.
7. Content and Intellectual Property
All website content, including text, images, logos, class descriptions, and design elements, is owned by or licensed to Primarie and is protected by applicable intellectual property laws. You may view and use this content for your own personal, non-commercial reference. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.
“Primarie” and our logo are trademarks of Primarie Pilates LLC. Unauthorized use is prohibited.
8. Acceptable Use
You agree not to: (a) use the Services for any unlawful purpose; (b) attempt to gain unauthorized access to our systems or another user’s account; (c) scrape, harvest, or collect data from the Services without our consent; (d) upload or transmit malicious code; or (e) interfere with the normal operation of the Services.
9. Code of Conduct
We are committed to a safe, respectful, and inclusive studio environment. All clients agree to treat instructors, staff, and fellow clients with respect, and to refrain from harassment, discrimination, or disruptive behavior. Violation of this Section may result in suspension or termination of your account and studio access, as described in Section 13.2.
10. Third-Party Services
Our Services integrate with or rely on third-party providers, including, without limitation, Mariana Tek (scheduling and payments), Stripe (payment processing), IPStudio (website hosting), Google Analytics (website analytics), Xplor Growth (CRM), and Twilio (SMS marketing). Your use of any third-party service is governed by that provider’s own terms and privacy practices, and we are not responsible for their content, availability, or practices.
11. Electronic Communications
11.1. SMS Service
11.1.1. Program Description. By providing your phone number, you agree to receive recurring automated text messages from us at the mobile number you provided. Messages may include appointment reminders, account alerts, promotional offers, and customer support follow-ups. Consent to receive these messages is not a condition of any purchase. This does not constitute consent to receive marketing communications, which we will request separately where required by law.
11.1.2. Message Frequency. You may receive up to six (6) messages per month. Message frequency may vary depending on your activity and interactions with us.
11.1.3. Message and Data Rates. Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
11.1.4. How to Opt Out and Get Help. You can unsubscribe to the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at hello@primariepilates.com.
11.2. Email Service
11.2.1. Program Description. By providing your email address, you agree to receive recurring automated emails from us at the email address you provided. Emails may include appointment reminders, account alerts, promotional offers, and customer support follow-ups. Consent to receive these emails is not a condition of any purchase. This does not constitute consent to receive marketing communications, which we will request separately where required by law.
11.2.2. Email Frequency. You may receive up to six (6) emails per month. Email frequency may vary depending on your activity and interactions with us.
11.2.3. How to Opt out and Get Help. You can unsubscribe to the email service at any time by following the unsubscribe instructions included in the communication or by contacting us at hello@primariepilates.com.
Please note that notwithstanding the above, we may continue to send you non-promotional communications relating to your membership, scheduled classes, billing, purchases, safety matters, policy updates, or other administrative matters.
12. Disclaimers
The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted or error-free.
13. Limitation of Liability; Termination
13.1. Limitation of Liability. To the fullest extent permitted by law, and subject to the terms of the assumption of risk and release of liability waiver, Primarie and its owners, employees, directors, and officers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of the Services. In addition, to the fullest extent permitted by law, Primarie’s aggregate liability arising from or relating to the Services, these Terms, or any membership, reservation, billing, or online transaction shall not exceed the greater of (i) the total amount paid by you for the specific service giving rise to the claim or (ii) $100.00. This limitation shall not apply to any liability that cannot be limited or excluded under applicable law. This Section 13.1 governs contractual and service-related claims and does not replace, limit or modify the separate terms of our Release of Liability and Assumption of Risk governing voluntary, in-person physical participation in Pilates classes.
13.2. Termination. Primarie reserves the right to suspend or terminate your access to the Services at any time for violation of these Terms, unsafe, disrespectful, or disruptive conduct, nonpayment, or suspected fraudulent or unlawful activity.
14. Indemnification
You agree to indemnify and hold harmless Primarie and its owners, employees, directors, and officers from claims, losses, or expenses (including reasonable attorneys’ fees) arising from your misuse of the Services or violation of these Terms.
15. No Medical Advice
Primarie is a fitness studio. Primarie’s instructors are trained fitness professionals and are not licensed medical providers. Any guidance provided by instructors is intended solely for general fitness purposes. Primarie does not authorize instructors to provide medical advice, diagnosis, treatment recommendations, or other services requiring professional healthcare licensure, and clients should not rely on any such statements as medical advice. It is your responsibility to consult a physician before beginning any exercise program, particularly if you are pregnant, recovering from injury or surgery, or have any medical condition. You are responsible for stopping any activity and notifying the instructor if you experience pain, dizziness, or discomfort.
Participation in in-person classes and sessions is subject to a New Client Health Screening and a Release of Liability and Assumption of Risk, which you will be asked to review and sign before participating in your first class. Those documents, not these Terms, govern your assumption of risk and release of claims related to physical participation in our classes.
16. Applicability to Guests
Guests are subject to these Terms; provided, however, that provisions relating solely to membership, recurring billing, class package purchases, payment obligations, and other benefits or obligations arising from a purchased membership or class package apply only to individuals who have purchased the applicable membership, package, or service.
17. Changes to the Services
We may modify, add, or discontinue features of the Services, including our class schedule and offerings, at any time.
18. Dispute Resolution; Venue
Any dispute arising out of or relating to the Services shall first be subject to good-faith informal discussions between us, which shall require no less than two (2) in person meetings within thirty (30) days of such dispute arising. If the dispute is not resolved, any legal action shall be brought exclusively in the state or federal courts located in Providence County, Rhode Island, and you consent to the jurisdiction and venue of those courts.
19. Governing Law
These Terms are governed by and construed in accordance with the internal laws of the State of Rhode Island, without regard to any conflict-of-law provision or rule (whether of the State of Rhode Island or any other jurisdiction).
20. Force Majeure
We are not liable for delays or failures in the Services due to events beyond our reasonable control, including without limitation, natural disasters, power or internet outages, or third-party service interruptions.
21. Miscellaneous
- No Waiver. Our failure to enforce a provision is not a waiver of that provision.
- Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
- Amendments. We may update these Terms from time to time. Updates will be posted on our website with a revised effective date and you will need to re-execute and/or agree to the same before continuing use of the Services
- Entire Agreement. These Terms, together with our Studio Policies, Membership Agreement or Class Pack Purchase Agreement, as applicable, Release of Liability and Assumption of Risk, Privacy Policy, and New Client Health Screening, constitute the entire agreement regarding the Services.
- Order of Precedence. If there is any conflict between these Terms and any other document posted on our website or provided to you, these Terms will govern; provided, however, that (i) the Release of Liability and Assumption of Risk shall control with respect to liability, release, waiver, and assumption-of-risk matters, and (ii) the Privacy Policy shall control with respect to the collection, use, disclosure, retention, and protection of information.
22. SMS Messaging Terms
- Program Description
By opting in, you agree to receive recurring automated text messages from Primarie Pilates LLC (“we,” “us,” “our”) at the mobile number you provided. Messages may include [appointment reminders, order updates, account alerts, promotional offers, customer support follow-ups, etc. — customize to your actual use case]. Consent to receive these messages is not a condition of any purchase.
- Message Frequency
You may receive up to [X] messages per [week/month]. Message frequency may vary depending on your activity and interactions with us.
- Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
- How to Opt Out and Get Help
You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at hello@primariepilates.com.
- Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.
23. Contact
Primarie Pilates LLC 200 South Main Street Providence, RI 02903 Email: hello@primariepilates.com
